Refund Policy

1. Our Commitment

At Wappnest, we are committed to your satisfaction. We offer a straightforward 30-day money-back guarantee on all our subscription plans. If you're not completely satisfied with our service, you can request a full refund within the first 30 days of your subscription - no questions asked.

2. Refund Eligibility

2.1 Eligible for Full Refund

• First-time subscribers within 30 days of initial payment
• Annual plan subscribers within 30 days of purchase
• Service unavailability exceeding 48 hours (pro-rated refund)
• Accidental duplicate payments

2.2 Not Eligible for Refund

• Requests made after 30 days from the payment date
• Accounts terminated due to Terms of Service violations
• Accounts suspended for sending spam or unauthorized messages
• Previous subscribers who have already received a refund
• Third-party fees (WhatsApp Business API conversation charges billed by Meta)

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

4. Refund Processing

4.1 Refund Method

All refunds are issued to the original payment method used for the purchase:

• Credit/Debit Card payments: Refunded to the same card. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank.
• Bank Transfer payments: Refunded to the same bank account. Please allow 3-5 business days.

4.2 Processing Time

• Refund request review: 1-2 business days
• Refund processing: 1-3 business days
• Bank processing: 5-10 business days (varies by financial institution)

4.3 Refund Amount

Refunds are issued for the full subscription amount paid. No deductions or processing fees are charged for refunds within the 30-day guarantee period.

5. Subscription Cancellation

You can cancel your subscription at any time from your account dashboard. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• No further charges will be made to your payment method
• If within 30 days and eligible, you may request a refund as described above
• After 30 days, no refund is provided, but you retain access until the period ends

6. Chargebacks

We encourage you to contact us directly for any payment disputes before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly.

Filing a chargeback without first contacting us may result in account suspension and could delay resolution. We maintain records of all communications and transactions.

7. Contact Information

For refund requests or questions about this policy: